India’s services exports have long been associated with low-cost call centres and business process outsourcing (BPO). But in recent years, multinationals have been building product development, engineering and research capabilities in India – including in AI and machine learning – by establishing Global Capability Centres (GCCs). This transition could equip India’s services export sector to withstand AI disruption better than we had thought, and in some areas even to benefit from it.
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